I click around ... add a few items to my cart ... check out ... recieve the confirmation e-mail 20 seconds later ... and then relax knowing that in a few days, I will get a call from Steven at the reception desk telling me I have a package waiting up front.
Birthday shopping for my wife is complete.
It's awesome that a bunch of disparate items magically end up in the same box along with a packing slip and return instructions. The box is the perfect size and the contents arrive without a scratch or dent. But I never thought about how it all comes together.
Until I watched this video.
Mick Mountz is the founder and CEO of Kiva Systems, a company that specializes in inventory fulfillment. In this talk recorded at TedXBoston, Mountz provides an interesting look at the inner workings of e-commerce. Turns out some of the most fascinating technology developed for online shopping is in the warehouse, not on the website.
